A quick responce about PetHole©(name changed to protect the innocent. ;) )

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Brie

BRA
Joined
Apr 27, 2007
Messages
939
Location
Renton, Wa
Was reading over the PetHole© thread after one of my regulars came into my store to tell me about it.. Although he made it sound MUCH MUCH worse then it really was. lol. I appreciate the maturity of this forum and its members.

I've been a full time fish department manager[or "specialist" as the stupid company calls it. I hate the term. Basically the person who does all of the ordering, care, feeding, etc] for 3 different PetHoles over the past 5 years. I currently hold the position as the top "specialist" in Western Wa at the moment[although this is probably alot like winning the special olympics], as far as quality, care, knowledge etc goes. Although my store has its bad weeks like any other store, some of it is beyond my control. All in all I am a hobbyist first, Pethole employee second.. I bend rules to do things I know to be right, rather then what the company wants as far as animal care goes. To clear a few things up....

First, the whole cyanide catching thing. The company itself really has no say in the matter as far as how the fish are cought goes. But Pethole's official stance on ALL pets/live stock, is that captive bred is always first consideration. All of the clownfish, most of the Bengaii cardinals you'll see, psuedochromis species, cleaner gobies, and a good chunk of coral is CB/Aquacultured. For what IS WC, i'm sure the same amount of cyanide cought fish leaks into Pethole's stock as any other pet/fish retail establishment. Which is to say, not a whole heck of a lot of them probably show up. Also, the closest vendor is typically considered first so the livestock has a shorter distance to travel.

Secondly, yes. MOST stores in Washington will not longer be carrying saltwater livestock. This has already happened for the most part. I believe there's 6 of us left in Wa. This is all because yes, too many fish die and the company is taking too much of a loss on fish. Only the top selling stores who have the least "shrink"(IE death) kept their salt section. My store is also the only one who is allowed to have/keep a small reef tank to independently keep corals. Given that tank was in HORRIBLE shape when I arrived, and i've spent alot of my own money getting it into a somewhat presentable state.

All in all, I just wanted to say that not ALL Petholes are horrible, there are some good ones out there with a member of staff that really does care about the animals and does the best of thier ability to care for them. All my fish are fed twice a day, all of the salt life get proper food(frozen foods, phyto/zooplankton, veggies, etc) and most of my fish are sold in the bag as they arrive, or shortly there after. I also will not sell any fish that are A: in a tank with any fish that appear ill, or B: are ill. I flat out tell people the fish are sick and are not for sale.

Oh, and on that note, Pethole no longer treats anything with copper. Typically freshwater dips, Clout/Formalin treatment, or medicated dips are used by those who are knowledgeable enough.

Anyway, my little rant is over. lol.

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It's great that you have went above and beyond company policy. I believe that most people want to do a good job. You've taken measures to inform yourself, but most employees have to rely on the company policy because they don't have the time, interest, or money to learn about reefkeeping themselves.

"PetHole" gets a bad reputation because they are a big popular chain who's saltwater tanks, in general, looked like crap. I certainly don't fault the employees for that. Congrats on going above and beyond. Your position in the company shows that you are motivated.
 
Hire a specialest

Seems the cheap route would be to hire some one knowledgable in correct uv rattings vs contact time, and a basic sump/wetdry system that encorperates a decent skimmer[also rated for volume and contact time;and a place to put a bag filter[1 mic] that is changed once or twice a day and things would be all better.With your position in the company,would they allow you to do this? budjet?
 
Seems the cheap route would be to hire some one knowledgable in correct uv rattings vs contact time, and a basic sump/wetdry system that encorperates a decent skimmer[also rated for volume and contact time;and a place to put a bag filter[1 mic] that is changed once or twice a day and things would be all better.With your position in the company,would they allow you to do this? budjet?

Things such as that are beyond the store level.. With it being a chain, the filter system for each and every store across america has to be exactly alike.. With a few small differences due to vary in age, etc.. For instance our store is a fairly old one, and is also a "tester" store for some things.. We have UV sterilizers on our systems, which others do not. However, each store does indeed have a fairly decent skimmer in each sump.. There is two basket biowheel towers, each containing three baskets for media(a huge carbon pillow, and 2 for prefilters), all sittingontop of a huge biowheel.. Which I think is crap, but hey. The system is made by Marineland, and ours is serviced by a guy whom is also a biologist for our local aquarium. Cool guy to talk to during his visits. hehe

The standard routine is to change the carbon weekly, but depending on system load I may do it twice weekly. I also do daily very small water changes when I shut down the system for a bit for feeding, causing excess water to run off into a drain. I then add premade water to top the sump back off.
 
I applaud your dedication and I'm glad you spoke up. It can be dangerous to paint with too wide of a brush.

I have a friend who works part time at a store in your chain in New York. His online tag is Sharky. There are customers who go into his saltwater section of the store, and if he's off that night, they walk right back out.

Here in St. Louis, there is one of your stores where the saltwater system is also excellent. There's a reason why. One highly educated dedicated employee is making sure it's excellent.
 
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