IceCap Rocks!

[treehugger]

So I had a ballast meltdown about a week and a half ago. I contacted Icecap and informed them of the issue. I never sent in a warranty card or had proof of purchase and had even cut and hardwired the ballast. I just sent it off to them and in less then a week, a brand new ballast was sitting at my door waiting for me. The people that worked there were super helpful and totally understood how vital this piece of equipment was to my tank. Just thought I would share.
Jeff

 

[Red C Aquarium]

2 thumbs up for Ice cap

 

[lizardarm]

Cool deal! It's great when people share their good experiences with vendors/manufacturers; instead of publicly complaining when they don't get their own way.
Thanks for sharing.
-Chris

 

[reedman]

I had a similar experience with Icecap a few years back and they were the same with me. Very professional and completely understood the importance of that piece of equipment to our systems. Good to hear things haven't changed for the worse there during the tough economic times.

 

[mfinn]

They have done that for me a couple times.
They even returned a couple ballasts 2nd day air at no charge.