barrierreefcf
Sponsor
Hey All,
I just wanted to throw this out there as a reminder. We are currently communicating with customers through many avenues, electronic and otherwise. We cannot monitor PM's, Facebook posts, Forum posts, etc every second (though we try:biggrin1
. We had a situation today where a customer PM'd me at night asking to hold an item. They assumed said item was held and drove quite a distance only to find the item sold. Frustrating I'm sure! I was off, travelling, and never got the PM. A phone call would have allowed our staff to put the item on hold for 24 hours and would have elimated the problem. So, while the computer is great for many things, sometimes the phone is the best option for both the customer and the shop We got rid of call waiting. It seemed rude to interupt the customer on the line to put someone else on hold for who knows how long. Now you'll get a busy signal if we are on the line helping someone. Just try us back.
I just wanted to throw this out there as a reminder. We are currently communicating with customers through many avenues, electronic and otherwise. We cannot monitor PM's, Facebook posts, Forum posts, etc every second (though we try:biggrin1
. We had a situation today where a customer PM'd me at night asking to hold an item. They assumed said item was held and drove quite a distance only to find the item sold. Frustrating I'm sure! I was off, travelling, and never got the PM. A phone call would have allowed our staff to put the item on hold for 24 hours and would have elimated the problem. So, while the computer is great for many things, sometimes the phone is the best option for both the customer and the shop We got rid of call waiting. It seemed rude to interupt the customer on the line to put someone else on hold for who knows how long. Now you'll get a busy signal if we are on the line helping someone. Just try us back.
