Finally a response, but all bad. My second mistake was using a debit card in lieu of credit whereas I could initiate a chargeback. The first mistake was assuming they were not crappy to deal with.
Cleaner shrimp was 3/4 and died. Cleaner wrasse was 1 1/2 inch, torn fin, spot on side, and is now MIA. The "bag of 100 pods" was just green water, no pods. The emerald crabs were from 3/8" to the largest was 1", one arrived DOA. The snails and hermits were microscopic. I suspect that they prefer tiny stuff as they pack them in bags that couldn't displace more than 5-10 ounces and have cheap shipping. Cheap outfit that promotes guarantees, but fails to do so...