Well, it is business, and although I push LFS to carry certain lines, sometimes it is just impossible for them to do it and make a margin. I spend most of my work hours sourcing products from around the country and overseas, and the distribution channel can get quite convoluted, with every turn adding cost. Take the D-D salt for instance. We all think it is expensive, but typicaly in retail, consumables run at lower margins, especially when they are "commoditized". I would bet that BR makes very little on those buckets and that's why we don't see LFS bringing in pallet loads.
In my retail store I hear it all the time. How a customer can get something cheaper somewhere else, and the assumption made is that I am pocketing the difference. The truth is, I am usually pocketing less to stay competative. In fact, most of what we carry is LESS than larger stores or our online competitors, but when a person walks into a small retail store, they just figure prices are higher. And the aquarium business has tremendous waste as well. I lose between $1000 and $2000 worth of food product per month to waste, and I cannot imagine what some of these LFS lose. That's why pricing is tough for them.
I call it as I see it Mike, and unfortunately, I make just as many enemies as friends. It's more or less a brain damage thing (or at least I use that excuse), but I am all about sharing, learning, and speaking my mind, regardless of whether anyone wants to hear me.