on my first tank I have the hob drain worked perfect I had to get it set right with a sharpie marker and the sump I just unplugged the power from the tank to simulate a power outage watched it drain then marked it turned on the power watched it fill up then marked it when it fills a few things should happen one the over flow u-tube sits below the teeth in the box it stops there as no more water is coming in but the water still sits in the box as it cannot escape most of the time faulty box's, so when the over flow box fills back up the siphon should kick in again. but like don said maintenance is key. and topping off the system with 2 or 3 if possible top off switches. the return great advise was given to drill a small hole to stop the back siphon. this is where most flood the tank come from. easy but not as easy as a drilled tank.