leifkrarup
New member
PacSun service
Company seems to provide exellent service. Had a minor problem with fan control and PAR programming on my 2 Black Pythons.
PacSun sends me two new units without me having to return the old ones first...to me thats great and important service since my SPS would suffer severely without light during the periode between me returning and PacSun to ship the new units.
this particular design has been in place for about 16-18 months. they started with led tubs (T5 and T8) and moved to modular units and than LED & T5 combos.
flaws? - from Nov 09 to Mar 10 - 2 blown external drivers and to make it more fun - same guy. both replaced in 24hrs in US. Nov 09 units - PAR table and fans control was not working correctly (the higher internal temperature, the higher speed of fans, if temp gets below 'on' value, fans shouldn't be working - newer software fixed both problems.
there are other little things that newer software version fixes or amends and those are "little" things that create less questions - for example: internal "on" switch for the fans will be lowered to 28 degrees in the new software - reason - some thermostats differ between master and slave by 2-3 degrees and people report fans not working. so rather than have people questioning that, new software will lower temp for the on switch.
new models in the future? well... I really don't know. I know that Black Python series will remain in place and if changes are done, they will be to the bulb selection. but you can always expect newer and better led bulbs in the future.
Company seems to provide exellent service. Had a minor problem with fan control and PAR programming on my 2 Black Pythons.
PacSun sends me two new units without me having to return the old ones first...to me thats great and important service since my SPS would suffer severely without light during the periode between me returning and PacSun to ship the new units.
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