mattseattle
Well-known member
Hey Ed,
Glad you asked! I've been very very very happy with the service the past 3 months. It's been very stable. We did have one downtime about a month ago that lasted for 3 hours. I also had a few small problems with the D-Link telephone adapter that I bought at Best Buy. On occassion if I was downloading a large file or something the download would lock up as well as the rest of the internet. I would have to reset the telephone adapter to get it to work. Also the voice mail indicator light on our phone would not light up after someone left a voicemail so days would go by and I didn't know someone left a voicemail. I called AT&T regarding these issues and they were very responsive and tried a ton of things to get it fixed. Finally they sent me a brand new telephone adapter. They actually FedEx overnighted it to me so I was impressed with that. It was the new model they use and it has fixed all the problems. The voice quality is even a tad better which I didn't think was possible. Voice quality on the D-link was better than my previous Qwest landline. With the new Centrillium model the voice quality is crystal clear. The bandwidth it uses is very minimal. You can surf the net and talk on the phone and not notice any degradation in either. The features CallVantage offers are very nice as well. I don't use most of them, of course.
As far as pricing, I actually bought the D-Link telephone adapter at Best Buy. It was 59.95 with a 60.00 rebate. I received the rebate within 4 weeks which is unheard of as far as mail in rebates go. Also after signing up I receive the sign up fee for free and a free month so that was about 55.00 or so in credits. So this month is the first month I've had to pay anything. I just paid 34.00 for a full month. It's 29.99 for the top of the line plan which is free local and long distance calls with all the features. Taxes were just a few dollars. The taxes are what impressed me the most because I was paying 16.00 - 18.00 in taxes on my Qwest line.
All in all very impressed. Customer Service / Technical Support has been top knotch. I've never had a hold time for more than a minute or two. I've found a few dead beats in the technical support department but I usually just hang up and call back and get someone else. Easier to do that than to argue with them!
so thumbs up from me. I haven't had to use the 911 service which is supposedly the major drawback to using VOIP.
Glad you asked! I've been very very very happy with the service the past 3 months. It's been very stable. We did have one downtime about a month ago that lasted for 3 hours. I also had a few small problems with the D-Link telephone adapter that I bought at Best Buy. On occassion if I was downloading a large file or something the download would lock up as well as the rest of the internet. I would have to reset the telephone adapter to get it to work. Also the voice mail indicator light on our phone would not light up after someone left a voicemail so days would go by and I didn't know someone left a voicemail. I called AT&T regarding these issues and they were very responsive and tried a ton of things to get it fixed. Finally they sent me a brand new telephone adapter. They actually FedEx overnighted it to me so I was impressed with that. It was the new model they use and it has fixed all the problems. The voice quality is even a tad better which I didn't think was possible. Voice quality on the D-link was better than my previous Qwest landline. With the new Centrillium model the voice quality is crystal clear. The bandwidth it uses is very minimal. You can surf the net and talk on the phone and not notice any degradation in either. The features CallVantage offers are very nice as well. I don't use most of them, of course.
As far as pricing, I actually bought the D-Link telephone adapter at Best Buy. It was 59.95 with a 60.00 rebate. I received the rebate within 4 weeks which is unheard of as far as mail in rebates go. Also after signing up I receive the sign up fee for free and a free month so that was about 55.00 or so in credits. So this month is the first month I've had to pay anything. I just paid 34.00 for a full month. It's 29.99 for the top of the line plan which is free local and long distance calls with all the features. Taxes were just a few dollars. The taxes are what impressed me the most because I was paying 16.00 - 18.00 in taxes on my Qwest line.
All in all very impressed. Customer Service / Technical Support has been top knotch. I've never had a hold time for more than a minute or two. I've found a few dead beats in the technical support department but I usually just hang up and call back and get someone else. Easier to do that than to argue with them!
so thumbs up from me. I haven't had to use the 911 service which is supposedly the major drawback to using VOIP.
