XBOX 360 help

[jesshimom]

Hey everyone

My 14 yr old son is in a panic and he's making me crazy.

His 360 worked fine last night; and tonight he can't connect to xbox live. He's done the test connection thing, and it says IP address failed. We've checked the cords; called XBox twice, reset the cable and Dlink to no avail.

The xbox works, it's just not being able to connect to xbox live.

We have comcast and a wireless Dlink router. The computer the cable and dlink are connected to as well as my laptop upstairs have a fine connection.

We'd appreciate any ideas.

Jesse and Colleen

 

[BCT182]

Um.... If your IP address failed, your probably not reaching the modem...?
Does your network test pass? Thats the first one in the list of tests it performs. If it does, than it not your wireless connection. Is the xbox the ONLY thing using the wireless network? Sometimes the router needs to be reset in a specific order or it wont connect.

 

[jesshimom]

He did the test; it failed.

No, my laptop and his XBox goes thru the router. We reset it and cable also. What do you mean reset in a specific order??

He has the XBox 360 elite; which I know squat about; the connection "card" is internal right? Why would it work one day then not the next?

Thanks for the ideas, Colleen

 

[BCT182]

Sorry, I have no idea? XBOX LIVE tech support couldnt walk ya through it?

 

[james734]

First is your laptop and XBOX using Wireless or is it directly connected to the router via a cable. If you're using a cable on the back of the Xbox where the cable goes in does it show any blink lights? (Link light) If you have no link light it sounds like the cable may be bad. If it not connected via cable, but connected via wireless has any changed any wireless settings on the router. Is the xbox connected to the correct SSID of your wireless router. If using wireless security does it have the proper encryption key.

Now if it was connected via wireless before and the above if settings have changed than someone was playing with it. These will not change on their own.

But since the Xbox is not getting a IP address it sounds like the Xbox doesn't have a network connection. The Xbox should/will obtain a IP from the DLink router if it has a connection to it.

This is the type of problem where you have to ask "Is the cable plugged in?"

Where you at in Lynnwood? I'll be up in Kirkland tomorrow and could come over around 12:00 to take a look at it if someones going to be home?

 

[jesshimom]

Thanks James, but we are all at work and school.

It's a wireless router; no one was awake to touch or change anything. That's right it's not getting a network connection but I dont get why it was working at bedtime, then not the next attempt. I've reset the cable and outer; my laptop works fine upstairs.

After work I'm going to rearrange his area to get closer to the router just in case??? There is no cables connected; it is all wireless.

Thanks for the help; you'd think someone killed his dog he's so depressed.

 

[james734]

No problem, I kind of figured, but thought I would throw it out there just in case.

Moving it closer might help especially if it had a weak signal before. I'd have to go turn my on but there's a way look at the network and verify it has the correct SSID, Signal Strength, etc.

Wireless is funny that way though, might work on minute, but not the next. It all depends on distance and outside interference. Some wireless phones can cause all kinds of problems with wireless networks.

 

[jesshimom]

OK, that is what I was thinking. We will rearrange and see if we can get closer.

THere is also a wireless phone right by it so maybe that might be causing problems.