The club has talked alot about supporting the "local fish store." Quite frankly, members do not support anything but the bottom line.
I am not a member of the club yet, I will probably join soon. I think it is great that the club is trying to work to support local stores. I obviously can't speak to members buying habits, but members also should expect to get fair prices and good service at the LFSs. Since moving here 3 years ago, I've been very discouraged with the LFSs prices and even more importantly with their service.
I have found one LFS, that happens to be a sponsor of this club, that I like very much, and he gets most of my business, but he just doesn't have the broad array of products that I can get online. So I still have to go online for certain things.
Nearly all the other LFSs I've been to aren't even on the same level. And one, well I can't even understand how he's still in business. The worst service of just about any store I've ever been to.
I have worked extensively with "a" local fish store; providing time, effort, and direct cash(in the form of purchasing rotifers and helping them establish cultures.) None of this has been rewarded with increased sales or patronage.
So no one who used buy rotifers online are now buying them at the LFS? Clubs like this often have a bit of a catch 22 also. Assuming you guys partake in frag swaps and the like, which is a huge benefit of being in a club, that can take away from the need to purchase new stuff.
When you buy online or mail order, whatever source you buy from you are eliminating a local source of income. When you complain about price and not even look at the value, you take income away from a local source.
I don't think you can make the assumption that our LFSs add some value that purchasing elsewhere does not. Also, an argument can be made that when you take your business elsewhere you force the LFS to be more competitive. I drive by several LFSs, that have given me poor service in the past, on the way to the one that I like. If they want my business back they just need to perform better.
Is it always about price? I mean buying livestock online, in particular, is almost always more expensive than at an LFS simply because of shipping costs. Unless you are buying in mass. And it is also more risky because you can't inspect the specimen you are purchasing, yet many many people still do it. Why? Seriously, I'm asking.
If they were to charge for advice you couldn't afford them. Think about a professionals going rate $150-$300 per hour.
That's just silly. You aren't paying them for advice, and if they want me to buy their product they better be able to explain it to me and answer my questions. Every retailer of every type of product will offer advice to a customer. BTW, those numbers are absurdly high for most industries. Not to mention LFS employees are hardly professional aquarists that are accountable for the advice they give.
One last thing worth pointing out...A quick look at the sponsor page shows several online retailers.