Oh Dang. You've struck a nerve. I've been dealing with Proline and Klause now for quite some time and I only ever heard how Klause forgot or didn't get the email. Now it's that he is on vacation and probably won't see the part for some time.
I had the same problem when I needed to order a dual air silencer for the second pump on the skimmer. That order took 5 months to receive. Now when I went to place the order for the replacement impellar from Proline Aquatics (master distributor for N. America), they assured me that they had processes in order so that the previous problem on ordering parts wouldn't happen again. Well that made me feel all warm and fuzzy for about 5 minutes. So, here we are at 6 months with no impellar and a bucket full of excuses.
The warranty on the pump is well past as it was the original from 5 years ago. I had heard that getting parts was difficult, but that was years ago and Proline wasn't in the picture. Well now I've had two experiences and they've both been frustrating at a minimum.
I'm tossing around the idea of getting rid of the BK, but at the same time want to keep it for a project that is haunting my mind lately. The BK and ATB working together on one tank would be sweet and allow me to go the size that I really want.
