Mike, You have my sympathies....
We just bought a house and moved out of our apartment. The phone issues have been legendary in the 2 weeks since we've been here.
My cell phone doesnt get reception in the house unless I'm wearing a tinfoil hat, have the refrigerator door open, and I'm standing on one leg. If one of the dogs comes over and tries to see what I'm doing, its bio-electric field throws everything out of whack and I get nothing.
Rocio is no longer stuck to a contract with Cingular, so she went out and got new service with Verizon. She gets cell phone service anywhere, anytime, no matter what. Verizon's customer service is excellent.
After two days of this I called Cingular and complained. I explained my situation and stated I only had two months left on my contract, could they please just lett me out of it early. A genius in Texas s-l-o-w-l-y and condescendingly explained to me that I had service, it said so on the map, besides, how were we talking? I explained I wasnt currently at my home, and that he was welcome to come to my house and see how accurate the map was in relation to my cell phone reception. I requested that they do the right thing and let me out of my contract. I explained that it was nothing personal, I just wanted to be able to use the phone I was paying for, especially since the home phone would not be hooked up for another week and a half. I explained that he could release me from my contract early and I would say great things about their customer service to anyone who asked.....
or
He could keep my contract in effect and I would tell EVERYONE I met how bad Cingular was. I also explained that I was a police officer and had no way of contacting my department currently or being contacted by my department due to the reception issues.
He semi-politely told me to go to hell.
Cingular's customer service is terrible
The home phone was hooked up a week after that.
Cingular's customer service is terrible
Two days after the home phone was hooked up, it went out. The absolute soonest a technician could get things looked at was a week away. I was skeptical that it would take so long, but the computer that answered phone line issues was adamant.
Cingular's customer service is terrible
No phone means no internet. I was able to occasionally, (when we were slow) connect to the internet while at work in the car. I dont like to do this since its r-e-a-l-l-y-s-l-o-w at 15k a second, but I was able to see that things were filling up in my email inbox. Then, they took internet out of the cars. It seems like one person was looking at things he/she should not have been looking at while at work. Yay for our side.........
Cingular's customer service is terrible
The home phone got fixed.......finally.
Still no internet.
This morning, after pulling a very long boring 12 hour shift, and then going to the pistol range for qualifications, (no sleep since the day before around 12 pm when the plumber came over to destroy my house...uh, fix a leak.) I was able to contact SBC's DSL people........in India. Who explained that according to the computer, I had internet service right now.
Cingular's customer service is terrible
Fighting a horrible bout with deja vu, I explained I didnt currently have internet available, despite what the computer said.
We talked for a few days...uh hours...he ran through his list of idiot errors in hooking up internet and I followed all of his requests....still no internet.
Cingular's customer service is terrible
He agreed that something was indeed wrong. I was stunned that he acknowledged a problem existed.
He set up a trouble ticket, and said I would be contacted in 24 hours by "expert technicians" who would be able to fix my internet woes.
Doubtful of his claims, I went to sleep and managed to catch 3.5 hours of sleep. I was woken up by the phone ringing. It was one of the "expert technicians" calling to tel me that my DSL should be up and running. It was.
SBC's DSL customer service is excellent.
Cingular's customer service is terrible
I now have to wade through 6 bazillion emails in my inbox.
But at least I have internet again.
Nick