Need help with led
- Thread starter BCT182
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barrierreefcf
Sponsor
Hi Brett,
Rafal is still in business but not as Pac Sun. He will still offer warranty support as he sent a new power supply out for someone just the other day. Either contact him directly or pm me specifically what you need and I'll facilitate.
To all Pac Sun owners. Per a conversation with Rafal he is honoring the Pac Sun warranties he promised when he sold the units.
Rafal is still in business but not as Pac Sun. He will still offer warranty support as he sent a new power supply out for someone just the other day. Either contact him directly or pm me specifically what you need and I'll facilitate.
To all Pac Sun owners. Per a conversation with Rafal he is honoring the Pac Sun warranties he promised when he sold the units.
Good stuff Cy, thanks for the additional info. 
I spoke with Rafal yesterday and he is going to help me out. I just think its BS that poland rather than back their product warranty, they pass the buck. Rafal sold the lights yes, however he wasnt the one who designed or constructed the lights. Any defects within the warranty period should be honored by the manufacturer. Not a gentelman who is no longer affiliated with their company or products.
FreakinReefin
Insert idiot comment
Absolutely 100% agree!
barrierreefcf
Sponsor
+1....probably part of the reason he parted ways with the company in Poland...IMO.
Things are getting nasty over on R/C
I have exchanged several emails with Poland, and in my last I had said that if they were not willing to warranty the LED driver I would share my experience on R/C.
Check the link -> My Experience with Pacific Sun - Reef Central Online Community
I have exchanged several emails with Poland, and in my last I had said that if they were not willing to warranty the LED driver I would share my experience on R/C.
Check the link -> My Experience with Pacific Sun - Reef Central Online Community
dogfrog
latezonatus
good read. Looks like the ball is now in your court
FreakinReefin
Insert idiot comment
Hey Brett, is he saying that the transistor and parts are not original to the light? I posted on RC as well...but that would mean they are accusing Rafal of replacing parts in your light with whatever...or they are accusing you of lying.
Yeah I am not sure what they are saying. They are lying about alot of stuff in the response there. Like implying I un-soldiered the transistor? Also, they never offered to replace the driver. He is now claming he had as long as I was willing to ship back the old one. He never offered that. He said that I needed to take it up with Rafal and Barrier reef.
dogfrog
latezonatus
looks like your thread on RC is no longer. Did you get any info why?
Nope, it just disappeared. My assumption is that maybe the sponsors over there are allowed to moderate their sections. I did however post the exact same thread in the equipment forum and its still there so i am going to bring that one up to speed with some additional photos.
The other thread is here: Clickable link ---> Pacific Sun Lamp "Deimos CRP" - 3x160W + 2x80W T5 Cree Powered - Reef Central Online Community
I added a little more info in regards to the LED panels and the hot glue used to attach them.
I added a little more info in regards to the LED panels and the hot glue used to attach them.
dieden
Exocoetidae
Haha, after you burned pacific sun they didn't say another word. Hope they come to their senses and actually provide some customer service.
