Maxx
Staff Housemonkey
- Joined
- Jul 31, 2003
- Messages
- 2,935
Well after an annoying experiance with Fed-Ex, I got the tang back home.
Heres a summary from Fed-Ex:
Jan 21, 2005.......2:16 pm Picked up by FedEx in HAWTHORNE CA
Jan 21, 2005.......6:28 pm Left FedEx Origin Location in HAWTHORNE CA
Jan 21, 2005.......7:40 pm Arrived at FedEx Sort Facility in LOS ANGELES CA
Jan 21, 2005.......7:45 pm Left Sort Facility in LOS ANGELES CA
Jan 22, 2005.......1:26 am Arrived at Sort Facility in MEMPHIS TN
Jan 22, 2005.......4:07 am Left FedEx Sort Facility in MEMPHIS TN
Jan 22, 2005.......5:52 am Arrived at FedEx Ramp BERKELEY MO
Jan 22, 2005.......7:30 am Held at FedEx location for recipient pickup in ST. LOUIS MO
Jan 22, 2005....... 7:36 am Arrived at FedEx Destination Location in ST. LOUIS MO
Jan 22, 2005.......8:16 am Held at FedEx location for recipient pickup in ST. LOUIS MO
Jan 22, 2005....... 9:01 am- Delivered
Looks pretty simple and straightforward huh?, Not so much....
I knew I was going to be working Thursday and Friday so I requested that the fish be kept at a Fed-Ex station for holding so I could pick it up. This way it wouldnt be out in the cold bouncing around in a truck for umteen bazillion hours until the driver found my house. I had had previous problems with Fed-Ex where some of my dry goods (ordered overnight-express-be-there-the-very-next-damn-day-pay-more-for-shipping-service) and gotten them 2 days later, and in one case it was delivered to a house on the OTHER FREAKIN END OF THE BLOCK!!! HELLO!!!! THIS IS WHY PEOPLE PUT NUMBERS IN FRONT OF THEIR HOUSES!!! ITS CALLED AN ADDRESS!!! (Thank God he didnt need an Oceans Motions 4 way unit...although he did wonder what the heck it was...I told him it was a morphine pump and let him wonder.) So, rather than hope the Fed-Ex driver was on the right combination of medication this week, I decided to have it held at a local Fed-Ex facility so I could pick it up when it arrived. This should have been fairly simple.
I got home from work this morning at 6:45 am, and immediately looked on the website to see if my fish had arrived. The web site stated that it had arrived at 5:52 am, at the airport which is 30 minutes away. I was excited at getting the fish, and since it had been in a bag since noon-ish the day before, I didnt mind driving out to the Airport to go get it. So I started to look for a phone number for the Fed-Ex facility at the Airport. I figured I'd give em a call, see if they could locate it fairly quickly, and go get it. This would be better for the fish since it would be starting to acclimate instead of sitting in a cold warehouse, and I might be able to get some sleep today. (My day was already planned out by my fiance....we had an appointment with a bakery to check out wedding cakes, and a close friend was hosting their daughters 1st birthday in the afternoon...so the sooner I could get this done, the sooner I could get some sleep...like maybe 3 hours. I was going to be required to be polite to people this afternoon. I needed some sleep!)
Unfortunately, I wasnt able to find a number for Fed-Ex......anywhere. Evidently they have a new policy. No phone numbers. Period. If you think I'm joking try and find a phone number. I did a google search. Found the Fed-Ex website...no number. Did a Yahoo search. Same results.
So I checked the Phone book. I figured it was pretty stupid not to have your phone numbers listed on a website, but hey, I'm a big boy and I remember how life was before the internet.
So I dug out the Phone book........no dice. 15 minutes later, I was cussing up a storm. Rocio woke up and was wondering what the heck was going on. I apologized for waking her up, and explained what was going on. Bless her heart, she tried to help. She couldnt find it either. She said she was tired and went back to bed.
I gave up and called information. I hate spending money for some one to give me a phone number that I should be able to find on my own. Its only a buck or two, but its the principle of the thing.
So Information gave me 1-800-463-3339. I called...got some annoying long convoluted automated directory...and finally got to speak to a human. All I wanted to do was to make sure the fish was still there. The site where the fish was originally scheduled to get picked up by me was closer to my house, (about 10 minutes if I caught every light wrong), and I didnt want to go to the Airport and find out the fish was waiting for me at the facility by my house. I got a representative on the phone who said they didnt even know if the fish had arrived yet. For all they knew it could still be in LA. I explained that the package was listed on the website as having landed in St Louis, and asked for the phone number for the Airport location of Fed-Ex so I could call and avoid passing it in transit. He told me that Fed-Ex no longer gave out phone numbers for their facilities, they ran everything through Call Centers like the one he was in...in Canada. I asked if there was a way to contact the Airport Facility and have them tell me if it was there or not. He said he would send them an email (WTF!!!!!) and make sure they called me when they got a chance. He said this was the way the company did things now and everything would be fine. Then he hung up. I waited for about 20 minutes. (I've mentioned I'm not real good at this patience thing.......right?) And then I called again. I got a woman this time who got a little hostile. (Keep in mind that Customer Service Reps often get kicked and spit on verbally by the people they talk to on the phones) So I took a step back...tried to calm down, and start over. I explained I hadnt had any sleep and what I was trying to find out...etc.....she also said there was no way I could get a phone number, and she would also email them.
Yay for my side. It was now about 7:30 and I was getting baffled by Fed-Ex's refusal to give out phone numbers for their facilities. I could understand if I was trying to get their home phone numbers, but just a freakin business contact number????
More time went on......
I got more psychotic and was getting convinced that Fed-Ex was the Anti-Christ...or at least really, really evil.
At 8:10 am, I called a third time, and finaly spoke to some one with a soul. This very polite man told me that the fish was at the city location near my house and I could go get it. He was very helpful and polite. I'm definately going to send his boss a letter, (or maybe an email. I dont know if they will give out a physical mailing addresses any more either.) telling him how helpful this guy was during all of this. Rocio is a customer service representative for a big health insurance company and works from home. I have heard some amazingly rude people on the phone with her, so I know how little appreciation or positive recognition these folks get.
I raced to the city location of Fed-Ex just wanting to get the fish, get it acclimated, and go to bed. I got there at 8:32 am. I know this becuase the guy behind the counter wouldnt open the door until 9 am....which is when they were regularly scheduled to open. Why didnt any of the 3 people I spoke with on the phone tell me this wasnt a 24 hour facility??? I wound up sitting in the parking lot of Fed-Ex for 30 minutes waiting for them to open.....and putting a curse on all Fed-Ex employees that causes it to burn when they pee.
At 9:00, they opened, I went in and picked up the fish. 20 minutes later it was floating in the bag in my tank.
THE MORAL OF ALL OF THIS IS:
If you elect to have an animal or any other perishable item held for you to pick up at a facility of any sort, Fed-Ex or not, MAKE SURE ITS OPEN 24 HOURS OR LEARN WHAT THE HOURS OF OPERATION ARE!!
I'm going to be thinking long and hard about using Fed-Ex ever again.
I was hoping for a small tang. IME, smaller, (Juvenile), fish adapt better to captivity than the larger ,(adults). And I had heard that Live Aquaria usually shipped these fish slightly larger than the advertised 2-1/2" to 3-1/2" in size.
What I got was roughly the size of a quarter, with fins!! This little critter was swimming along just fine. I floated it the bag in the tank for about 20 minutes. Then I poured it into a pitcher, and placed the pitcher in my sump. This would keep the fish away from curious dogs, and keep the temp relatively stable. I used some airline tubing, tied two knots in it to slow the water flow through to a couple drips a second and chilled out for about half an hour. At 9:50 am I removed about half the water in the pitcher and discarded it. At 10:25 I did it again. At 10:45 I was amazingly tired, (been up since 11:30 am the day before) and pulled the tang out of the sump. I discarded 3/4 of the water in the pitcher and poured the rest of it, and the tang, into the tank. Then I went to bed.
I'll spare everyone the horrific details of the wedding cake tasting and selection, (Just in case anyone was wondering....if your fiance ever asks what kind of cake you want for the wedding, she really doesnt care what you want. She's just being polite. Its also not funny to anyone but you, if you answer that question with:
"Whatever is big enough for a stripper to pop out of."
I told her the little voice that was sposed to keep that thought inside was still sleeping....but I dont think she bought it.)
Nick
Heres a summary from Fed-Ex:
Jan 21, 2005.......2:16 pm Picked up by FedEx in HAWTHORNE CA
Jan 21, 2005.......6:28 pm Left FedEx Origin Location in HAWTHORNE CA
Jan 21, 2005.......7:40 pm Arrived at FedEx Sort Facility in LOS ANGELES CA
Jan 21, 2005.......7:45 pm Left Sort Facility in LOS ANGELES CA
Jan 22, 2005.......1:26 am Arrived at Sort Facility in MEMPHIS TN
Jan 22, 2005.......4:07 am Left FedEx Sort Facility in MEMPHIS TN
Jan 22, 2005.......5:52 am Arrived at FedEx Ramp BERKELEY MO
Jan 22, 2005.......7:30 am Held at FedEx location for recipient pickup in ST. LOUIS MO
Jan 22, 2005....... 7:36 am Arrived at FedEx Destination Location in ST. LOUIS MO
Jan 22, 2005.......8:16 am Held at FedEx location for recipient pickup in ST. LOUIS MO
Jan 22, 2005....... 9:01 am- Delivered
Looks pretty simple and straightforward huh?, Not so much....
I knew I was going to be working Thursday and Friday so I requested that the fish be kept at a Fed-Ex station for holding so I could pick it up. This way it wouldnt be out in the cold bouncing around in a truck for umteen bazillion hours until the driver found my house. I had had previous problems with Fed-Ex where some of my dry goods (ordered overnight-express-be-there-the-very-next-damn-day-pay-more-for-shipping-service) and gotten them 2 days later, and in one case it was delivered to a house on the OTHER FREAKIN END OF THE BLOCK!!! HELLO!!!! THIS IS WHY PEOPLE PUT NUMBERS IN FRONT OF THEIR HOUSES!!! ITS CALLED AN ADDRESS!!! (Thank God he didnt need an Oceans Motions 4 way unit...although he did wonder what the heck it was...I told him it was a morphine pump and let him wonder.) So, rather than hope the Fed-Ex driver was on the right combination of medication this week, I decided to have it held at a local Fed-Ex facility so I could pick it up when it arrived. This should have been fairly simple.
I got home from work this morning at 6:45 am, and immediately looked on the website to see if my fish had arrived. The web site stated that it had arrived at 5:52 am, at the airport which is 30 minutes away. I was excited at getting the fish, and since it had been in a bag since noon-ish the day before, I didnt mind driving out to the Airport to go get it. So I started to look for a phone number for the Fed-Ex facility at the Airport. I figured I'd give em a call, see if they could locate it fairly quickly, and go get it. This would be better for the fish since it would be starting to acclimate instead of sitting in a cold warehouse, and I might be able to get some sleep today. (My day was already planned out by my fiance....we had an appointment with a bakery to check out wedding cakes, and a close friend was hosting their daughters 1st birthday in the afternoon...so the sooner I could get this done, the sooner I could get some sleep...like maybe 3 hours. I was going to be required to be polite to people this afternoon. I needed some sleep!)
Unfortunately, I wasnt able to find a number for Fed-Ex......anywhere. Evidently they have a new policy. No phone numbers. Period. If you think I'm joking try and find a phone number. I did a google search. Found the Fed-Ex website...no number. Did a Yahoo search. Same results.
So I checked the Phone book. I figured it was pretty stupid not to have your phone numbers listed on a website, but hey, I'm a big boy and I remember how life was before the internet.
So I dug out the Phone book........no dice. 15 minutes later, I was cussing up a storm. Rocio woke up and was wondering what the heck was going on. I apologized for waking her up, and explained what was going on. Bless her heart, she tried to help. She couldnt find it either. She said she was tired and went back to bed.
I gave up and called information. I hate spending money for some one to give me a phone number that I should be able to find on my own. Its only a buck or two, but its the principle of the thing.
So Information gave me 1-800-463-3339. I called...got some annoying long convoluted automated directory...and finally got to speak to a human. All I wanted to do was to make sure the fish was still there. The site where the fish was originally scheduled to get picked up by me was closer to my house, (about 10 minutes if I caught every light wrong), and I didnt want to go to the Airport and find out the fish was waiting for me at the facility by my house. I got a representative on the phone who said they didnt even know if the fish had arrived yet. For all they knew it could still be in LA. I explained that the package was listed on the website as having landed in St Louis, and asked for the phone number for the Airport location of Fed-Ex so I could call and avoid passing it in transit. He told me that Fed-Ex no longer gave out phone numbers for their facilities, they ran everything through Call Centers like the one he was in...in Canada. I asked if there was a way to contact the Airport Facility and have them tell me if it was there or not. He said he would send them an email (WTF!!!!!) and make sure they called me when they got a chance. He said this was the way the company did things now and everything would be fine. Then he hung up. I waited for about 20 minutes. (I've mentioned I'm not real good at this patience thing.......right?) And then I called again. I got a woman this time who got a little hostile. (Keep in mind that Customer Service Reps often get kicked and spit on verbally by the people they talk to on the phones) So I took a step back...tried to calm down, and start over. I explained I hadnt had any sleep and what I was trying to find out...etc.....she also said there was no way I could get a phone number, and she would also email them.
Yay for my side. It was now about 7:30 and I was getting baffled by Fed-Ex's refusal to give out phone numbers for their facilities. I could understand if I was trying to get their home phone numbers, but just a freakin business contact number????
More time went on......
I got more psychotic and was getting convinced that Fed-Ex was the Anti-Christ...or at least really, really evil.
At 8:10 am, I called a third time, and finaly spoke to some one with a soul. This very polite man told me that the fish was at the city location near my house and I could go get it. He was very helpful and polite. I'm definately going to send his boss a letter, (or maybe an email. I dont know if they will give out a physical mailing addresses any more either.) telling him how helpful this guy was during all of this. Rocio is a customer service representative for a big health insurance company and works from home. I have heard some amazingly rude people on the phone with her, so I know how little appreciation or positive recognition these folks get.
I raced to the city location of Fed-Ex just wanting to get the fish, get it acclimated, and go to bed. I got there at 8:32 am. I know this becuase the guy behind the counter wouldnt open the door until 9 am....which is when they were regularly scheduled to open. Why didnt any of the 3 people I spoke with on the phone tell me this wasnt a 24 hour facility??? I wound up sitting in the parking lot of Fed-Ex for 30 minutes waiting for them to open.....and putting a curse on all Fed-Ex employees that causes it to burn when they pee.
At 9:00, they opened, I went in and picked up the fish. 20 minutes later it was floating in the bag in my tank.
THE MORAL OF ALL OF THIS IS:
If you elect to have an animal or any other perishable item held for you to pick up at a facility of any sort, Fed-Ex or not, MAKE SURE ITS OPEN 24 HOURS OR LEARN WHAT THE HOURS OF OPERATION ARE!!
I'm going to be thinking long and hard about using Fed-Ex ever again.
I was hoping for a small tang. IME, smaller, (Juvenile), fish adapt better to captivity than the larger ,(adults). And I had heard that Live Aquaria usually shipped these fish slightly larger than the advertised 2-1/2" to 3-1/2" in size.
What I got was roughly the size of a quarter, with fins!! This little critter was swimming along just fine. I floated it the bag in the tank for about 20 minutes. Then I poured it into a pitcher, and placed the pitcher in my sump. This would keep the fish away from curious dogs, and keep the temp relatively stable. I used some airline tubing, tied two knots in it to slow the water flow through to a couple drips a second and chilled out for about half an hour. At 9:50 am I removed about half the water in the pitcher and discarded it. At 10:25 I did it again. At 10:45 I was amazingly tired, (been up since 11:30 am the day before) and pulled the tang out of the sump. I discarded 3/4 of the water in the pitcher and poured the rest of it, and the tang, into the tank. Then I went to bed.
I'll spare everyone the horrific details of the wedding cake tasting and selection, (Just in case anyone was wondering....if your fiance ever asks what kind of cake you want for the wedding, she really doesnt care what you want. She's just being polite. Its also not funny to anyone but you, if you answer that question with:
"Whatever is big enough for a stripper to pop out of."
I told her the little voice that was sposed to keep that thought inside was still sleeping....but I dont think she bought it.)
Nick