Refractometer question - somewhat Urgent

[Elmo18]

Hi Jeremy and the rest of Premium Aquatics staff. I ordered my refractometer from you guys (the blue version with the blue case, slip case, etc, ATC something ) . Well the plastic flip thing that goes over the glass piece has gone missing due to the metal slip insert falling out. So now I'm left with just the refractometer body

Is there a way a replacement metal thin rod and the plastic flip-thing be sent so I can use this refractometer again?

Thanks,
Ilham

 

[Peca]

This is my illustration for Pet Planet, Serbian magazine. Elmo, I hope that this help you to explain real part of refractometer.
BTW, ATC means - automatic temperature compensation.

 

[jasonfrey]

Hi,

We should have some plates and pins in stock (hopefully), drop us an email [email protected] or call 317-895-9005 and we'll get you some replacements. thanks, jason

 

[Elmo18]

Thank you for those clarifying photos Peca.

Jason, you guys are top notch! I will send an email later today.

Thanks,
Ilham

 

[Elmo18]

Let's just say Premium Aquatics is top notch.

They sent out a new metal pin with plastic flip thing free via UPS. No questions asked.

It's nice to use my refractometer once again.

- Ilham

 

[Scooterman]

Now that is great service, wish we had more suppliers as good, would make me buy form them again.