Premium aquatics wrote me.. had some interesting stuff to say...
Hi Ben,
I'm very sorry to hear about the coral losses. We certainly are very sensitive to any losses customers could get from products we sell and we watch quality control issues very carefully.
The whole Finnex problems have been very hard for us to decide on. It goes back years to other brands. We have sold Won Brothers for almost 10 years and there were great, then tons of problems, overheats, duds, etc. Then Finnex came along and for the first several years had less then 1% defects and all but 1 or 2 isolated overheats, just duds. So they were by far better quality then any other brand we could find out there. So we started recommended these over Won and others. Then we started having issues with them and found out the manufacture had some type of issue and was fixing the problem.*
We pulled our inventory and waited about 3 months before restocking them with the newest version and since then haven't heard of problems.
I don't have any problem pulling the plugs on these or any other brand if they are not reliable. The main problem we face is I don't think any of the titanium heaters are real trustworthy, but customers want them because they are so powerful of heaters. It seems all of them are made in China. If I could find a quality German or Japan titanium heater I would get it, but so far haven't been able to find anything.
and probably the most valauble info, when I asked for a recomendation on a heater: